FAQ

Annual Pass

At Dansehallerne, we offer two types of Annual Pass – both with the advantageous opportunity to always bring a companion. And then, of course, you also save a lot. Read more about Dansehallerne annual pass +1 here.

Privacy Policy

Here, you can read Dansehallerne’s Privacy Policy

Professional Membership

At Dansehallerne you can take part in a professional membership, which offers a range of benefits and special activities & events. Read more about the membership here.

Terms of Sale for Online Purchases

Here you find our terms of sale for tickets purchases via www.dansehallerne.dk.

Our ticket provider is Billletten A/S (Bredgade 32, 6000 Kolding. Phone: +45 70202096. Email: info@billetten.dk).

You must be minimum 18 years old to make transactions via dansehallerne.dk – if you are under the age of 18, you must have consent from your parents or a legal guardian.

Prices

All prices are listed with VAT included.

Tickets and order fees

We charge a ticket fee of DKK 10 per ticket.

We charge an order fee of DKK 5 per order, which covers the transaction and payment processing costs as well as a mandatory text message (SMS) with the order information.

Credit card processing fees

When purchasing with company cards and cards issued outside of the EU, a credit card processing fee will be added via Nets. You will be able to see the exact amount before approving payment. Current rates are listed here below. PLEASE NOTE: All rates are inclusive of 25% VAT.

  • Dankort, VISA/Dankort DKK 0 – 50.00: DKK 0.88
  • Dankort, VISA/Dankort DKK 50.01 – 100.00: DKK 1.38
  • Dankort, VISA/Dankort above DKK 100.00: DKK 1.74
  • MasterCard issued in Denmark: 1.00% of transaction total (min. DKK 0.88)
  • MasterCard issued outside Denmark: 1.00% of transaction total (min. DKK 2.44)
  • VISA: 1.00% of transaction total (min. DKK 2.44)
  • VISA Electron issued in Denmark: 1.00% of transaction total (min. DKK 0.88)

The purchasing total will be withdrawn from your account on the day that we send your tickets. During the payment process, all communication between you and Billetten A/S is encrypted. As a result, no one else has access to your card information. Your card information is communicated directly to PBS / Euroline, and Billetten A/S will not store your card information. In case of a dispute between you and Billetten A/S, you have the option of contacting your bank regarding the possibility of having your money transferred back into your account.

Getting your tickets

You can either print your tickets yourself, collect them at the ticket office or have them sent to you.

We send tickets by PostNord. A shipping fee of DKK 35 per transaction is added to the total sum if you purchase 1-9 tickets, and DKK 70 is added if you purchase 20 or more tickets.

Billetten A/S’ safety procedure ensures that it is impossible to copy or in any other way falsify the ticket that you receive. Registered mail services are not necessary, therefore, and you do not need to be at home when your tickets are delivered. Tickets bought online will be sent so that you receive them no later than 10 working days after the completion of your order. Please contact us, if you have still not received your tickets 10 working days after completing your order.

Right of cancellation

Ticket purchases are not covered by the right of cancellation under the Danish Consumer Contracts Act, Part 4, Section 18 (2)(xiii).

Annual Pass and Membership Card

s a consumer, you are entitled to 14 days cancellation period when you purchase a membership. What this means is that you have 14 days from the day of making the contract (completing your order) to notify us that you wish to cancel your order. You can cancel by sending an email to info@dansehallerne.dk.

You will receive your refund without undue delay and no later than 14 days after the day on which we receive your notice of cancellation. Unless otherwise agreed, we will transfer the money back to you via the means of payment used at the time of your purchase. The consent you gave us and which allowed us to deduct an amount from your credit card may be withdrawn at any given time.

You can also notify your card provider of an “unauthorized debit”, however no later than 8 weeks after the day of the debit, unless otherwise stated in the agreement between you and your card provider.

Annual Pass

The Annual Pass is valid for 12 months from the date of purchase.

There is a maximum limit of 1 Annual Pass reservation (i.e. 2 tickets) per performance.

For each performance, a number of tickets are allocated specifically to Annual Pass holders. It will always be possible to secure a ticket, but on a first-come, first-served basis, which is why Annual Pass tickets may be sold out if Annual Pass holders wait too long to book.

In special cases, and where Dansehallerne is not responsible for the arrangement of the given event, annual pass tickets must be booked within a certain period of time, after which tickets are closed for booking. This means that in these cases, you can not request annual pass tickets at door sales.

Purchase of a “Professional Membership” – obligation and cancellation

You may purchase this type of membership on a subscription basis or for one year at a time.

If you opt for the subscription scheme, your membership will be automatically renewed every 30th day. The membership price under the subscription scheme is DKK 100 per 30-day period.

If you opt for the yearly membership, the price will be DKK 1000 per year.

Subscription based memberships may be cancelled by giving two months’ notice past the current month.

When purchasing a one-year membership, you commit to the first 6 months. After minimum 5 months, your membership may be cancelled by giving one month’s notice to the end of a month. If you cancel your membership before the end of the year that you have paid for, you will receive a refund amounting to a proportionate share of the membership price.

Exchange of your tickets

Up until 48 hours before the beginning of a show, Dansehallerne offers free exchange of tickets for the same show.

However, this only applies to shows at the same price or a higher price, and only to shows with available seats.

Ticket and order fees will only have to be paid once even if there are two transactions.

Cancellation

Performance Cancellation only covers shows that cannot be performed at all.

Change of date, partial performance or change of repertoire are not by definition regarded as cancellations.

In case of cancellation, please send an email to billet@dansehallerne.dk and request the exchange or refund of your ticket.

Please send your tickets along with your sort code and account number so that we can transfer the money to you. Delivery, credit card and ticket fees are non-refundable. Please write “Cancellation” in the subject line of your email.

Billetten A/S will not be refunding your tickets, as Billetten A/S functions solely as the ticket agent.

Complaints

In case of problems in connection with your ticket purchase, you are always welcome to contact Billetten A/S.

If you want to complain in relation to a show, please contact Dansehallerne at info@dansehallerne.dk.

If we cannot provide you with a satisfactory solution, you may contact the Center for Complaints Resolution (Center for Klageløsning) at the following address:

Center for Klageløsning
Nævnenes Hus 
Toldboden 2 
DK-8000 Viborg 
naevneneshus.dk 

However, the center will only handle your complaint, if the price of your ticket amounts to DKK 1,050 or more, or if you purchased multiple tickets at once and their combined price amounts to DKK 1,050 or more.

Language

All purchase agreements are made in Danish.